Refund policy
Return & Refund Policy
We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at 18458076543@163.com. Returns will need to be sent to our warehouse address, which will be provided upon approval of your return request.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return questions, contact us at 18458076543@163.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
The following cases are eligible for after-sales support:
- Wrong item (full): We will resend the correct items at no additional cost.
- Wrong item (partial): Refund issued for incorrect items; shipping fees are non-refundable.
- Missing items: Refund issued for the missing items.
- Lost package (US / EU / Australia / Mexico / Canada): If not delivered within 20 days of shipment, considered lost. Upon successful claim, a $4 shipping fee refund will be issued.
Exceptions / Non-Returnable Items
The following are not eligible for returns or refunds:
- Minor outer packaging damage (less than 10% surface area) that does not affect the product
- Color differences due to photography lighting, camera settings, or display variations
- Minor size discrepancies within reasonable measurement tolerances
- Damage caused by improper use
- After-sales requests submitted more than 20 days after delivery
- Loss after confirmed delivery (signed packages)
- Sale items and gift cards
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union — 14-Day Cooling Off Period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as received, unworn or unused, with tags and in its original packaging. Receipt or proof of purchase is required.
Please note: Orders in "Shipped" status in the EU region are subject to a cancellation fee of €1 per item.
Refunds
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at 18458076543@163.com.